FAQ'S
WHAT IS YOUR CANCELLATION POLICY ?
Please be aware that if you wish to cancel your appointment that the following terms and conditions apply:
- If cancellation is 3 days or more before your appointment date you can either reschedule by logging into your booking or you can cancel by messaging me and you will get a full refund of your deposit.
- If cancellation is 2 days before your treatment or less then unfortunately you will lose your 50% deposit.
- Please note our cancellation policy during the month of December is different due to it being our business time of year. Bookings made during this month a full payment of all treatments, will be required. No cancellations can be made during 17th - 31st December any cancellation of treatments will result in a loss of the entire treatment fee. Therefore during this the month of December, it is important to ensure you are able to attend your appointment BEFORE you book.
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CAN I HAVE A BROW OR EYELASH TREATMENT WITHOUT BEING
PATCH TESTED?
Unfortunately not. All clients undergoing eyelash and eyebrow treatments, must be patch tested at least 24 hours before having a treatment. Patch tests are conducted atThe Lab Retreat in conjunction with a full registration form being completed.
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CAN I BRING ANYONE ELSE ALONG WITH ME TO MY APPOINTMENT?
Unfortunately, due to the space constraints and the nature of my set up, I am currently only able to accommodate appointments that are delivered on a one to one basis.
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I ALREADY HAVE EYELASH EXTENSIONS ON FROM ANOTHER SALON. CAN I BOOK TO HAVE A REFILL DONE AT THE LAB RETREAT?
Lash artists do not infill other salons work due to the fact that the different products being used, could have an adverse reaction. I would advise that you either let your current lashes drop out naturally or you can book in to have a full eyelash removal with me. Then once you have had your lash patch test conducted,
you will be able to book in for a fresh new set.
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WHAT FORM OF PAYMENTS DO YOU ACCEPT?
I am able to accept card payments and cash only thank you. I do not accept bank transfers.